Team Leader, Retail

Team Leader – Full Time – K&Z Holdings Ltd

Join to apply for the Team Leader – Full Time role at K&Z Holdings Ltd.

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands‑on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering regular feedback and praise

• Lead the Speed of Service principles
• Ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3
  
  Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• Ensure all Marketplace orders are prepared promptly and accurately

• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• Follow the 11‑Step Production Process to guarantee customer safety and accurate product labelling
• Follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• Use and follow How to Cards consistently to deliver Pret standards
• Carry out Line Checks successfully and act on any improvement needs
• Avoid any Made to Sell (MTS) rejects on display in Langars
• Continually develop the team’s knowledge about the quality of our food and coffee
• Ensure Barista Prepared Drinks are made by trained employees consistently and to the highest standard

• Ensure Food Safety and Health & Safety Standards are consistently followed
• Monitor and record all safety checks correctly
• Take corrective action immediately on issues affecting customers, team or sales
• Keep shop clean, safe and equipment well maintained
• Apply MBWA principles, proactively monitor Pret Standards and see the shop through the customers’ eyes
• Demonstrate due diligence and report any quality issues

• Maximise sales, labour efficiency and profit through support of the Big 4 (Forecasting, Rota, Ordering & Production)
• Carry out ordering accurately and in line with business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• Ensure good stock control by following the 7 Steps of Unaccounted
• Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
• Follow merchandising guidelines and use marketing effectively to drive sales

• Support the execution of successful food launches
• Encourage clear and engaging communication between kitchen and FOH to meet business needs
• Support Marketplace opportunities

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: Hospitality