Quality Assurance Officer - Retirement Advice
Listed on 2026-01-10
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Quality Assurance - QA/QC
Regulatory Compliance Specialist, Quality Control / Manager
Quality Assurance Officer - Retirement Advice MERJE Ltd
• Bournemouth, Dorset, UK
We’re looking for a highly organised, forward-thinking professional to join our Retirement Advice team as a Quality Assurance Officer
. This is a fantastic opportunity to play a key role in ensuring our customers receive consistently excellent advice and outcomes.
In this vital position, you will deliver independent quality assurance across both regulated advice and non-advisory sales processes—helping maintain the highest standards of compliance, professionalism and customer care.
The business is located in Dorset, Southern England, with a hybrid working policy of 1 office day per month.
Benefits include: 30 days' holiday, annual bonus scheme, critical illness cover, private medical insurance, excellent pension contribution scheme, life assurance, income protection, plus other non-financial benefits.
Role & Responsibilities- Conducting quality assurance assessments across advised and non-advised activity, including call reviews, advice documentation checks and customer feedback analysis.
- Reviewing complex pension transfer advice cases and ensuring advice meets regulatory requirements and delivers good customer outcomes.
- Providing constructive, balanced feedback to advisers to support ongoing professional competence.
- Developing a robust understanding of the advice processes and risks within the business.
- Co...
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