Quality Assurance Officer - Retirement Advice

Quality Assurance Officer - Retirement Advice MERJE Ltd
• Bournemouth, Dorset, UK

We’re looking for a highly organised, forward-thinking professional to join our Retirement Advice team as a Quality Assurance Officer
. This is a fantastic opportunity to play a key role in ensuring our customers receive consistently excellent advice and outcomes.

In this vital position, you will deliver independent quality assurance across both regulated advice and non-advisory sales processes—helping maintain the highest standards of compliance, professionalism and customer care.

The business is located in Dorset, Southern England, with a hybrid working policy of 1 office day per month.

Benefits include: 30 days' holiday, annual bonus scheme, critical illness cover, private medical insurance, excellent pension contribution scheme, life assurance, income protection, plus other non-financial benefits.

• Conducting quality assurance assessments across advised and non-advised activity, including call reviews, advice documentation checks and customer feedback analysis.
• Reviewing complex pension transfer advice cases and ensuring advice meets regulatory requirements and delivers good customer outcomes.
• Providing constructive, balanced feedback to advisers to support ongoing professional competence.
• Developing a robust understanding of the advice processes and risks within the business.
• Co...