Shop Manager

About Us

Our managers lead from the front and take their colleagues and customers on an amazing journey!

Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop?

If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

• Recruit and maintain a bank of skilled and general volunteers who will collect, sort and prepare donations for sale while providing excellent service to customers.
• Establish links with local businesses, Salvation Army Corps and individuals in the community to secure donations and volunteer time to offer skills and train other people.

• Resilient, supportive, caring, hands‑on and enthusiastic.
• Positive attitude in delivering exceptional customer service.
• Take pride in everything you do to maintain the high standards we promise to colleagues, stakeholders and ourselves.
• Dynamic leadership style with an appetite for success.
• Passion for developing people.
• Fantastic ideas for partnerships to deliver re‑use and repair services with local connections and knowledge to make them happen.
• Keenness for the environment and sustainability.
• Engaging personality, desire to succeed and be the best you can be.

“What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.” – DR, Shop Manager

“I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interesting and invested in the company.” – MM, Donation Centre Manager

“I love working forCoL because of the wide range of volunteers we meet and the ones we train who move onto full‑time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don't.”

– MR, Shop Manager

£27,547 per annum. Full‑time. New.

Do you want to work for a company that has been named in The UK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd? Do you want to work for a company that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?

Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?

Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills, but is integral to the community? Did we mention there is no evening or Sunday working too?