Fraud Consultant

Role Description

Allianz have a new and exciting opportunity for a Fraud Consultant. Your purpose will be to prevent, detect and disrupt insurance fraud to protect Allianz and Customers from Fraud - achieving our Financial Crime purpose. You will be working with Brokers, Customers, Third Parties and Law Enforcement agencies to progress investigations and contribute to the success of the business through the reduction of fraudulent activity.

You can be based out of one of our Chelmsford, Bournemouth or Bristol Allianz UK offices and you will need to attend the office a minimum of 2 days per month.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

• You will be investigating referrals to the Fraud Consultant Team and deciding which referrals are fraudulent or genuine. Referrals come through multiple sources, such as Machine Learning, Action Referral, Mailbox, Phone calls, Police and Brokers.
• Complete intelligence searches and more advanced ad hoc searches as required to aid decision whether to investigate or clear policy.
• To provide feedback of an appropriate standard on all policy referrals to different levels including brokers and internal financial crime teams.
• Assess different types of fraud scenarios and determine the appropriate investigations to resolve suspicions of fraudulent activity. This involves potentially communicating effectively with policy holders, victims of ghost broking and the ghost broker itself.
• To identify linked and organised policies and elevate to Linked & Organised handlers.
• To identify complaints, identifying the root cause and resolving where possible.
• Be able to demonstrate an understanding of underwriting processes used across Allianz and how that impacts our decision‑making process.
• Identify and highlight emerging fraud trends to your team leader and technical controller.
• Using counter‑fraud databases and systems such as SIRA to identify, investigate and record fraudulent policies.
• Where a policy is deemed potentially fraudulent capture and highlight relevant concerns and record this information accurately on relevant systems.
• Manage your own self‑development and contribute to your 1‑2‑1's, team discussions, and continuous improvement programmes.
• Achieve agreed service, productivity, quality and performance measures in line with business and personal objectives.

• Motor and/or Home insurance experience
• Able to manage your own workload
• Able to communicate effectively with stakeholders
• Conversation Management Skills
• Excellent time management
• Being able to prioritise your own workload

• Knowledge of SIRA
• Knowledge of fraud investigation systems such as TraceIQ
• Knowledge of Linked & Organised Fraud Operations
• Knowledge of Microsoft Office products
• Fraud Investigation experience

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from‑so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements.

Our aim with this is to help innovation, creativity, and you to thrive – Your work‑life balance is important to us.

At Allianz, we prioritize diversity and inclusion,…