Data Protection Assistant

Job Title: Data Protection Assistant

Location: Bournemouth

Brand: LRG

Salary
:
Competitive Salary Package

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Reporting to the Head of Data Protection & Risk, the core function of the Data Protection Assistant will be supporting the Head of Data Protection & Risk to achieve compliance with the GDPR and other data protection laws, our own data protection policies, awareness-raising, training, and audits. The Data Protection Assistant will be responsible for the administrative functions that will help to maintain the Data Protection framework.

This includes maintaining our data breach register, redacting third party data from subject access requests, complying with unsubscribe requests, answering basic requests and maintaining our data protection processes across LRG to demonstrate corporate compliance. The Data Protection Assistant will also be responsible for assisting the Head of Data Protection & Risk with administrative tasks on Data Protection projects and help to implement best practice.

The Data Protection Assistant will monitor the Data Protection email account and elevate Data Protection issues to the Head of Data Protection & Risk.

Managing Relationships

• Provide support to the Head of Data Protection & Risk
• Primary contact for unsubscribe requests, data subject access requests and Data Protection incidents.

Managing Process and Administration

• Manage the reporting registers for:
  • DSAR
  • Breach & incident reporting
  • ICO registrations
  • Erasure (Right To Be Forgotten) requests and Unsubscribe requests
• Managing data subject access requests (DSAR), collating customer data and use of redaction software to redact third party data and apply exemptions in accordance with instructions
• Responding to deletion (unsubscribe and right to be forgotten) requests in line with LRG targets and legal time frames.
• Supporting the recording and tracking of data breaches and data incidents.
• Assist with basic DPA/GDPR advice on data breaches, data sharing etc.
• Respond to customer complaints regarding our compliance with GDPR & DPA etc.
• Other relevant administrative tasks commensurate with the post.

Maintaining Operational and Company Standards

• Promote the best interests of the company at all times
• Support the organisation’s goals and values
• Encourage and drive quality and continuous improvement of processes used across the business
• Follow Company policies and procedures

Team working

• Work well as part of a team
• Share ideas to enhance cross-team learning
• Build and maintain effective relationships with internal and external parties
• Balance team and individual responsibilities

Personal Effectiveness

• Manage time effectively and work under pressure
• Prioritise work to meet legal deadlines and statutory times frames
• Take ownership for workload and be proactive in approach
• Good communication skills
• Ability to analyse, problem solve and attention to detail – enjoy investigating customer records
• Calm, reasonable and professional manner
• Flexible to change, eager to improve and develop new skills
• Display professionalism at all times

• Previous experience in Data Protection or information governance/compliance desirable but not essential
• Relevant qualification in GDPR or Data Protection desired but not essential
• Numeracy, accuracy and well-developed IT skills (Microsoft packages)
• Good customer service skills, responding to customer complaints
• Previous experience of working within a compliance, risk or legal department would be advantageous
• Strong organisational and personal management skills, capable of operating independently with minimal direction in an environment with multiple priorities
• Attention to detail and proven track record in…