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Guest Services Hospitality & Tourism

Guest Experience Leader — Front Desk & Service

Job in Bournemouth, Dorset County, BH1, England, UK
Listing for: Holiday Inn Bournemouth
Full Time position
Listed on 2026-03-10
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
A leading hotel in Bournemouth is seeking a Guest Services Manager to oversee front desk operations and ensure exceptional service for guests. The ideal candidate will have prior experience managing a hotel front office, possess strong leadership and communication skills, and be knowledgeable in hotel operations and software systems. Key responsibilities include managing reservations, handling guest complaints, and training staff to uphold the hotel’s reputation for excellent service.

This role is crucial for maintaining a high standard of guest experience.
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