Team Administrator

Job Summary

Our At Risk Mental State (ARMS) team is expanding, and we have a fantastic opportunity for a Team Administrator. The ARMS is a specialist mental health service based on NICE‑recommended interventions, including comprehensive psychological assessment and interventions for ARMS/psychosis and co‑existing mental health problems such as depression, anxiety, emerging personality disorder and substance misuse. These are supported with family interventions, care coordination, social prescribing and education/employment support.

We are looking for a motivated and enthusiastic individual with strong attention to detail to provide comprehensive administrative support to the team. You will need the ability to multitask, work flexibly and manage the workload in accordance with agreed quality standards, and demonstrate good knowledge of Microsoft Office programmes including Outlook and Word.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service may present a valid DBS certificate instead of requiring a new check.

• You will support all staff and doctors in the office by undertaking administrative and clerical duties, administration work, referrals to EIS, scheduling of appointments, team meeting minutes, professionals meeting minutes and typing clinic letters.
• You will liaise with members of the public in their dealings with the team/service, some of whom may at times be distressed, challenging or aggressive in manner.
• You will liaise with other EIS team members to organise and deliver a safe and efficient office system to support sound patient care, consistent with clinical governance, whilst helping the team to achieve targets and complete timely returns of information.
• You will provide information to patients, staff, carers, relatives, GPs and Community Health Teams regarding appointments, patient care, service pathways and meetings, verbally by telephone, face‑to‑face or in writing in a tactful and courteous manner, often requiring non‑clinical advice involving careful analysis of delicate situations regarding patient care and requiring knowledge of patient confidentiality.
• You will maintain records, including computerized systems, such as the electronic health record RIO, databases and spreadsheets required by the team, e.g. therapy waiting information, group therapy lists, trackers of doctors' clinic appointment letters.

Applications from candidates that require current Skilled Worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

At Dorset Health Care we're on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We're a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it's one of the reasons the CQC rated us 'outstanding' in 2019.

It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise…