Care Coordinator

Care Coordinator

Department:
Care Coordination

Reports to:

Team Leader

Location:

Travel to developments required across your allocated regional patch

Hours
:
Full time role with requirements to work on a shift basis which could vary across 7am-10pm, also with an expectation to cover on call shifts

Coordinate. Support. Deliver care that makes a difference.

At McCarthy Stone, we’re driven by a single purpose — to enrich lives. Through our Care & Lifestyle services, we help homeowners live independently, safely, and happily in their own homes. The Care Coordination team plays a vital role in achieving that goal, ensuring every service is delivered efficiently, compliantly, and with compassion.

We’re now seeking a proactive and detail-focused Care Coordinator to join our growing team. This is a fantastic opportunity to make a direct impact on the quality of life of our homeowners while supporting the smooth and safe operation of our care services.

As a Care Coordinator, you’ll be responsible for the effective scheduling, coordination, and monitoring of care and lifestyle services across your allocated regional patch. You’ll ensure rotas are accurate, efficient, and built around homeowners’ needs — enabling our care professionals to deliver excellent, person-centred support.

You’ll play a key role in maintaining compliance, supporting new starter onboarding, and ensuring all services are delivered to the highest standards of safety and quality. Working closely with Team Leaders, Registered Managers, and Care Professionals, you’ll use your organisational skills and system knowledge to keep operations running smoothly — every day.

• Build and maintain rotas that match homeowner needs with employee capacity, optimising schedules for efficiency and continuity.
• Ensure services are delivered in line with regulatory and safety standards, escalating concerns and maintaining accurate documentation.
• Manage staff availability, including recording annual leave and sickness, ensuring visibility of workforce capacity.
• Maintain oversight of care availability and capacity to ensure all homeowner needs are safely met.
• Respond to changes in staffing or homeowner requirements by replanning rotas to maintain service continuity.
• Build and manage the Care & Lifestyle rota using Care Line Live , following standardised templates and workflows.
• Monitor live rosters and alerts across care management systems, responding proactively to ensure full service coverage.
• Audit onboarding for new homeowners and staff, ensuring all training, documentation, and system requirements are complete.
• Support audit readiness, regulatory compliance, and incident investigations.
• Escalate safeguarding concerns promptly and accurately.
• Provide first-line system support and manage coordination-related tickets.
• Operate effectively within a shift-based working pattern as part of the national Care Coordination team.

• Experience in care coordination, scheduling, or team leading in domiciliary or extra care services.
• A strong understanding of the needs, rights, and preferences of people receiving care.
• Proficiency in digital care management systems (Care Line Live  experience desirable) and excellent IT skills, particularly Microsoft Excel, Word, and Outlook.
• Excellent written and verbal communication skills, with the ability to build professional, trusting relationships.
• A confident, empathetic telephone manner and the ability to handle complex or sensitive situations with care and professionalism.
• Understanding of CQC regulations, data protection, and safe service delivery frameworks within the UK care sector.

• Exceptional organisational and time management skills, with the ability to coordinate multiple schedules and priorities.
• Strong analytical skills and attention to detail, ensuring accurate, compliant, and high-quality documentation.
• Calm and confident decision-making under pressure, using sound judgement to resolve or extend issues appropriately.
• A collaborative mindset and a commitment to following McCarthy Stone policies, processes, and service standards.
• A proactive approach to continuous improvement, always…