Lifecycle Analyst

Job Description

If you are passionate about working in a dynamic environment and dealing with complex inquiries, this role is for you. As a Payment Lifecycle Analyst in the Payment Operations Team, you will ensure daily production and KPI’s are met, delegating workflow, assisting team members with complex issues, approving work, leading, motivating, and coaching performance. You will make routine and complex business decisions that impact customers and finances.

• Coordinate and monitor workflow of the unit, gather statistics for performance indicators, daily and monthly volumes.
• Provide training and necessary training tools to the team.
• Assist in completing daily work due to absences and scheduling conflicts to prevent losses.
• Maintain accounts under clearing standards, monitor daily for aging items, ensuring timely and proper clearance.
• Act as the first line of escalation for problems, identify system issues impacting customers, and suggest solutions.
• Assist the supervisor in tracking daily activity of team members, attendance, vacation and appointments, and complete quality assessments on time with timely feedback.
• Assist the supervisor in maintaining updated procedures on file for all team functions.

• Previous reconciliation experience.
• Strong written and verbal communication and problem‑solving skills.
• Leadership skills and the ability to interact with others.
• Good understanding of accounting/reconciliation concepts, RCP policies, and account transaction workflow.
• Strong research and problem‑solving skills.
• Knowledge of PC and Microsoft suite of applications.

• Previous management experience.
• Relevant experience in bank operations and account experience.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.