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Technical Support Agent – Finance

Job in Bournemouth, Dorset County, BH1, England, UK
Listing for: Hatched Recruitment Group
Full Time position
Listed on 2026-03-01
Job specializations:
  • Finance & Banking
  • IT/Tech
Job Description & How to Apply Below
Position: Technical Support Agent – Finance Experience Required

Technical Support Agent – Finance Experience Required

We’re looking for an experienced customer support professional with a background in finance, accounting, or financial software to join a technical support team. You’ll help clients troubleshoot issues, optimize workflows, and get the most from their finance systems.

Key Responsibilities
  • Provide technical support via phone and email for finance/accounting software
  • Diagnose, resolve, and escalate issues efficiently
  • Guide clients in best practices and workflow optimization
  • Collaborate with internal teams to solve complex queries
  • Maintain accurate ticket records and contribute to knowledge resources
Requirements
  • Proven customer support experience
    , ideally in a technical/software environment
  • Experience in finance/accounting or working with finance software
  • Strong communication and problem-solving skills
  • Organized, proactive, and client-focused
  • Flexible with shifts or occasional bank holidays
Why This Role
  • Work directly with finance software and clients in the financial sector
  • Develop technical expertise and problem-solving skills
  • Join a professional, collaborative team making a real impact
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