Operations Control Manager – Senior Associate

The Operations Control Management team plays a crucial role in ensuring operational excellence within Securities Services Operations and Network Management by implementing proactive risk management controls and utilizing cutting‑edge data tools for better decision‑making. Data Quality, Data Visualization, Data Lineage, and Machine Learning are at the core of their operations, creating a best‑in‑class governance and control environment for the success of Securities Services Operations & Network Management.

It is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve.

As a Client Account Services Control Manager within the Operations Control Management team, you will be responsible for ensuring the line of business has a sustainable and disciplined end‑to‑end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. You will assist in top‑down risk analysis, real‑time control issue detection, escalation, root cause analysis, and remediation.

• Partner with stakeholders, evaluate and perform an end‑to‑end analysis of the business’ risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Ensure control or regulatory items are escalated in a timely manner and partner with the business to report incidents in line with risk reporting standards and policies.
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad‑hoc reports as requested to support business‑related programs and strategies.
• Assist with development of Risk & Control Self‑Assessment mapping and documentation through participation in end‑to‑end process walkthroughs and deep dives with assigned business units.

• Bachelor’s degree or equivalent experience
• Relevant experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best‑in‑class governance and control environment
• Able to analyze data in different ways and highlight the key messages from the data analysis including recommended actions
• Excellent written and verbal skills given the communication required with global stakeholders.
• Able to manage competing demands under pressure for time and manage expectations across both Controls Management and Operations teams

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficient in Intelligent automation tools like Tableau, Alteryx, Ui Path
• Familiarity with Client Account Services and/or Custody processes