Client Service Manager - Senior Associate

Client Service Manager - Senior Associate

Step into a pivotal role at JPMorgan

Chase, where your expertise in client service management will shape the future of our operations. You’ll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

• Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals.
• Utilize advanced anti‑fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
• Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
• Manage internal stakeholder relationships, influencing decision‑making processes and aligning team objectives with broader organizational goals.
• Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win‑win outcomes.

• Significant experience in managing customer service teams, with a focus on operational tasks and relationship management.
• Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
• Knowledge in implementing anti‑fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
• Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
• Proficient in conflict management, with the ability to discussions and create win‑win solutions using collaboration or negotiation strategies.

• Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
• Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
• Strong analytical and problem‑solving skills, with the ability to assess complex situations and develop effective solutions.
• Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision‑making.
• A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first‑class business approach drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs. Visit our FAQ for more information about requesting an accommodation.