Student Support & Engagement Coordinator

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research, and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives, and experiences that help to build our global learning community.

Reporting to the Manager, you will support students by being the first point of contact for any wellbeing issues, and for any member of staff who has concerns about a student. You will also provide a link between faculties and Student Services on areas of student concerns, including non‑engagement and general wellbeing issues that impact upon the students’ ability to successfully complete their programme.

With experience in addressing and providing first line response to welfare issues for adult learners and vulnerable groups, you will have exceptional interpersonal skills, including empathy, an understanding of professional boundaries, and the ability to work within these at all times. You will have a good understanding of confidentiality and data protection issues and it is essential that you’ll be able to demonstrate a confident approach in dealing with challenging situations.

The post is all‑year round and applicants must have excellent communication, literacy, IT skills and be able to work on their own initiative as well as being part of a team. This area of Student Services is a high‑pressure environment so applicants must demonstrate an ability to be calm, be able to multi‑task efficiently and be fully aware of professional boundaries.

A detailed job description and person specification are available from our website together with an online application form. Alternatively, please telephone (24 hour answerphone) quoting the appropriate reference (SSS).

If you require any further information please contact Jacquie O’Brien, Manager at BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

(Midnight) Tuesday 6th August

TBA