Customer Support Agent

Customer Support Agent | Bournemouth (office based) | £30,000 + benefits

Join a fast-growing tech company that’s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move.

Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter.

As a Customer Support Agent, you will benefit from:

Company share scheme
Private medical insurance
25 days holiday plus bank holidays
Quarterly profit-related bonus
Hybrid/flexible working arrangements
Clear progression opportunities
Autonomy and ownership of your workload
As a Customer Support Agent, your responsibilities will include:

Managing inbound queries via phone and email, triaging and prioritising effectively
Recording and tracking support tickets using internal systems
Diagnosing and resolving technical issues, escalating where appropriate
Advising clients on best practice to optimise their use of the software
Collaborating with implementation consultants to resolve system queries
As a Customer Support Agent, your experience will include:

Previous experience in a customer support role
Expierence in supporting Finance/Accoutancy Software
Strong verbal and written communication skills
Ability to work independently and manage competing priorities
A reliable and adaptable approach to work
A collaborative mindset and team-oriented attitude
If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information