Customer Service Adviser- Adviser Services

hackajob in Bournemouth, England, United Kingdom is collaborating with Vitality to fill the Customer Service Adviser – Adviser Services role.

• Team – Adviser Service Health
• Working Pattern – Monday to Friday, 8am-5:30pm (40 hours per week, full time)
• Hybrid – 2 days per week in our Bournemouth office
• Holiday Allowance – 25 days plus bank holidays, with option to buy or sell up to 5 days each year

You will be part of an energetic, vibrant, fast‑paced department that builds close professional relationships and supports the servicing needs of our various business partners and brokers. Your role will be varied, including taking inbound calls and communicating via email, focusing on interacting in a professional yet personable manner in a business‑to‑business environment.

• Experience in a customer service role preferable but not essential
• Strong written and verbal communication skills
• Adaptability to change
• Collaborative mindset to support your team and wider teams
• Ability to prioritise workload and take ownership
• Customer‑focused, enjoys building professional working relationships in a B2B environment
• Computer literate

• Bonus Schemes – a bonus that regularly rewards performance
• Pension of up to 12% – company match up to 6% of salary
• Vitality Health Insurance with rewards and benefits
• Life Assurance – four times annual salary

• Help you be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Provide flexibility on how, where and when you work
• Help you advance your career by playing to your strengths
• Give you a voice to help our business grow and be a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities to be a force for good in society