Customer Service Specialist

We are 4

Com; an award winning, market leading Telecoms company that are currently going through an exciting period of growth.

We are seeking an experienced and highly organised Customer Service Specialist who strives for customer satisfaction and excels in delivering a high level of service to our customers who have concerns and queries. You will have ownership of effective resolutions through active listening, written correspondence and telephone calls.

Please note that this role is fully office based in Bournemouth on a 12-24month secondment, fixed term contract.

• A competitive salary of up to £35,000 DOE.
• An exciting role for personal and professional development.
• 24 days holiday + bank holidays. (Increasing by 1 day each year)
• Refer a friend scheme.
• Sim deals for you and your family/friends.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Company pension.

• An exceptional level of organisation as well as a positive 'can do' attitude.
• A meticulous eye for detail as investigations into customer accounts will be a large part of the role.
• Excellent communication and relationship building skills
• A previous background in managing complaints and escalated customer cases.
• Strong written English and competent within the Microsoft suite.

• Taking ownership of customer resolutions, ensuring you work closely with all other departments to gain an understanding of the customer's journey with 4
  
  Com.
• Prioritising workloads, taking ownership and ensuring customer complaints are dealt with in a prompt, professional and timely manner.
• Ensure escalated external cases, with solicitors, funders and the Ombudsman, are handled in a professional manner with all correspondence adhering to regulatory and internal guidelines.
• Interacting with key stakeholders, liaising with solicitors, regulatory bodies and other third parties which will require composure, the ability to read a situation, coherent with a well-researched discussion.
• Manage the Ombudsman portal accurately.
• Reporting, tracking and creating monthly summaries to the Head of Customer Service.

Should you feel that this role is your ideal next job opportunity, please get in touch with us today.

Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.