Telephone Sales Manager

About The Role

Are you a driven sales leader with a passion for delivering exceptional outcomes for advisers and their clients? At LV= we’re looking for an experienced Sales Team Manager to lead our high‑performing telephone sales team within our Equity Release division - driving growth, ensuring outstanding adviser support, and cementing our position as a market leader in later‑life solutions.

In this pivotal role, you’ll be responsible for the management and development of a motivated telephone sales team, ensuring they consistently deliver against our objectives and agreed KPIs. Working at the heart of our Savings & Retirement distribution strategy, you’ll help shape how LV= partners with intermediaries - ensuring we’re the first choice for quality equity release advice and support.

Join a trusted, customer‑focused brand with an exciting vision for later‑life lending. Within this role you’ll have the opportunity to shape adviser relationships, influence business strategy, and lead a team that’s key to our growth in the equity release market.

There will be a requirement for an office presence in our Hitchin office on a regular basis.

This is a full time 12‑month Fixed Term Contract covering 35 hours per week, Monday to Friday.

Lead your team to deliver on the Savings & Retirement Sales Plan by empowering them to:

• Build consistent, trusted relationships with advisers and intermediary firms
• Expand the number of active supporting firms
• Increase the breadth of LV=’s Equity Release and broader later‑life products distributed

Take ownership of all aspects of people development, including:

• Recruiting and retaining high‑performing sales talent
• Coaching, motivating, and supporting performance
• Ensuring adherence to best‑practice sales processes and KPIs
• Driving high quality through call monitoring, reviews, and developmental feedback
• Embedding strong conduct and customer outcome culture aligned with FCA expectations and LV= quality standards

Play an active role in executing our intermediary distribution strategy and planning for the future success of our equity release offering within our Savings & Retirement division.

Influence and support key initiatives, ensuring all projects are delivered on time, within cost, and to quality expectations.

Use insight from your team’s adviser interactions and competitor knowledge to support product evolution, proposition development, and continuous improvement.

• Proven leadership success in a fast‑paced sales environment
• Strong experience within the IFA/intermediary market
• Excellent telephone, communication, and relationship‑building skills
• Proven ability to develop, coach and inspire telephone sales teams
• Strong understanding of FCA regulatory frameworks and compliance
• Demonstrable success in business development within Financial Services, in either Equity Release or Mortgages
• Knowledge of Savings & Retirement products, particularly equity release
• Confident user of Microsoft applications
• Minimum QCF Level 4 qualified

• CERER or CEMAP experience or willingness to attain this within the Fixed Term Contract.

This role is a Band C in the LV= Structure.

At LV= Savings and Retirement, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 30 days' holiday, with the option to buy or sell up to five additional days
• Competitive pension scheme - LV= Life and Pensions will double‑match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• An annual bonus scheme based on personal performance
• Single‑cover private medical insurance (with the option for you to upgrade to family cover)
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance
• Up to 20% discount on our life products for you and your immediate family
• A group life assurance policy with 4 × your…