Front of House Services Assistant – FTC

Front of House Services Assistant - 12-Month FTC

We’re looking for a professional, reliable, and customer-focused Front of House Services Assistant to join our Facilities team in Bournemouth on a 12-month fixed‑term contract. This is a varied and hands‑on role at the heart of the firm, providing a welcoming front‑of‑house experience for clients and visitors while supporting the smooth day‑to‑day running of our offices. There may also be occasional support at our Southampton office.

About the Role As a Front of House Services Assistant, you’ll be a key point of contact for clients, visitors, and colleagues, delivering excellent service across reception, switchboard, meeting room coordination, and general facilities support. Working as part of a multi‑skilled Facilities team, you’ll rotate responsibilities with colleagues and contribute to maintaining high standards of service, presentation, and organisation throughout the building.

This role suits someone who is conscientious, adaptable, and takes pride in delivering a professional and welcoming environment.

Your Responsibilities Will Include:

• Providing a high‑quality front‑of‑house service, welcoming and signing in visitors and ensuring a positive client experience.
• Operating the central switchboard for multiple offices, answering and directing calls efficiently.
• Preparing reception and meeting areas at the start and end of the day.
• Coordinating meeting rooms, including managing bookings, room set‑ups, hospitality, and refreshments.
• Maintaining excellent standards of cleanliness and presentation in meeting rooms, kitchens, and shared facilities.
• Ordering lunches, managing stock levels, and reconciling deliveries.
• Supporting marketing and events activity when required.
• Managing incoming and outgoing post, courier bookings, and internal mail distribution.
• Monitoring Facilities service requests and carrying out allocated tasks.
• Reporting maintenance, IT, and AV issues promptly.
• Assisting with health and safety tasks, including fire alarm tests and first aid provision.
• Supporting general facilities tasks such as document binding, room reconfigurations, and daily building checks.