Bereavement Technical Support Assistant

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The pay range for this role will be £30,024– £33,143 (pro rata for part time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward‑thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site in the “More than just a job” brochure.

BCP Bereavement Care delivers up to 3,500 cremations and up to 600 burials each year across its Bereavement Estate which includes two crematoria sites and nine cemeteries. As part of a busy and pressurised team, you will collaboratively support the efficient and timely operation of the BCP Bereavement Care service by providing quality and responsive technical administrative support that underpins the delivery of our cremation, burial and memorial services within a statutory framework and meets both immediate and long‑term vision of the service.

You will work at different sites on a rostered basis across the estate following a period of training and induction.

• Ensure the accurate review and processing of all statutory and non‑statutory paperwork relating to bookings for cremations and burials, and memorial contracts using the bereavement software system and manual processes in place.
• Ensure all administration relating to the sale of memorialisation, including the correct calculation of fees, placing of orders with suppliers and coordinating installation of memorials within allocated memorial grounds is carried out in a timely and efficient manner.
• Ensure the accurate input and processing of all financial information relating to all cremation, burial and memorial bookings using the bereavement software system leading to the timely invoicing to all customers.
• Act as a point of contact for general enquiries or complaints from service users to ensure a good customer service is provided and enquiries are resolved in a sensitive, appropriate and timely manner, escalating more complex matters appropriately.

• Experience working with IT systems such as Windows 10 and web applications such as MS Office including Teams, Outlook, Word, Excel and Access. (Essential)
• Experience delivering administrative support in a busy, front‑facing and highly pressurised office environment. (Essential)
• Able to communicate confidently in English both written and orally and present information clearly and concisely. (Essential)
• Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout in compliance with GDPR requirements. (Essential)
• Attention to detail and a methodical approach to work at all times ensuring completeness and accuracy. (Essential)
• Able to work under pressure and to tight deadlines. (Essential)
• Able to work as an effective team player, assisting and supporting other team members and helping celebrate the success of the team as a whole. (Essential)
• Respects diversity and adopts a fair and inclusive approach with everyone. (Essential)
• Committed to achieving and maintaining standards of excellence. (Essential)
• Possess effective interactive communication skills with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner without compromising the needs and quality of the service. (Essential)
• Possess a high level of resilience, emotional stability and maturity. (Essential)
• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence. (Essential)
• Able to work effectively and agilely within an open office environment subject to interruptions in different office locations across the bereavement estate. (Essential)
• Ab…