Senior Portfolio Manager

Mercantile Property Management is seeking an experienced Senior Portfolio Manager to oversee the day-to-day operations of a portfolio of residential communities in Southeast Massachusetts and Cape Cod. This role requires a proactive leader who can manage financials, property administration, maintenance, and community relations while ensuring exceptional service and compliance with company standards.

• Prepare annual operating budgets aligned with client goals.
• Develop and distribute board meeting packages (5–7 days prior to meetings).
• Review and report monthly financial variances.
• Attend and guide monthly evening Board meetings (average 4–6 per month).
• Manage annual insurance renewals (beginning 90 days before expiration).
• Ensure compliance with purchasing and invoicing policies.
• Oversee preventative maintenance programs and timely completion of work orders.
• Conduct regular property inspections and enforce safety regulations.
• Handle on-call responsibilities on a rotating weekly schedule.
• Supervise and forecast capital projects for assigned communities.
• Negotiate and manage service contracts to meet quality and timeline standards.
• Maintain relationships with vendors and outside professionals (legal, accounting, tax).
• Approve payments for completed work and review owner files for accuracy.
• Train, supervise, and develop site staff; conduct annual performance reviews.
• Collaborate with customer service to ensure superior resident experience.

• Minimum 3 years of experience in Residential Condominium Management
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• Industry certifications (CMCA, AMS, PCAM) preferred but not required.
• Strong leadership, organizational, and communication skills.
• Ability to attend evening meetings and manage multiple priorities.