Patient Services Advisor

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organised person with great attention todetail?

If you answered yes to any of these questions, wewould like to hear from you

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Please note:
This is a fixed term contract of 10 Months. For a part time role of 15.5 hours per week

What you will do

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Duties include:

• Process appointment requests from patients by telephone and in person and submit online Anima requests on behalf of patients, when required.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Assist the Triage Doctor in assessing online consultations Animas received by the Practice and allocate / book appointments accordingly.
• Ensure building security.

We are looking for somebody with:

• Excellent interpersonal, verbal, and written communication skills and great telephone skills.
• The ability to use their own initiative.
• The ability to work as part of an integrated and multi-skilled team.
• Ability to manage the general public in a caring and courteous manner.

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We servethe healthcare needs of over 170,000 patients across Northamptonshire,Lincolnshire & Cambridgeshire. Joining our team presents an opportunity tobe part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values

Caring & Respect
:
Simply put we genuinely care about people: working for our patients and our teams, our patients come firstin everything we do. We strive to ensure we connect and respond to all needswith compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality
:
In all areas of our business wenetwork, collaborate and learn from our Patients, Stakeholders and each anotherto ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice

Here at the Hereward Practice, we aim to provide the best care and service to our patients in a busy department. We are a small, friendly reception team who work hard to ensure patients needs are met adequately.

We look after 12,000 patients at the practice, so this is a very fast paced working environment which makes it an exciting and rewarding place to work.

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in acourteous, efficient and effective way.

Provide general assistance to the practice team and project a positive, friendly and caring image to patients and other visitors, either in person or via the telephone.

Please see document attached for full Job Description

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

• Good standard of education

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.