Store Manager, Retail & Store Manager

Join to apply for the Store Manager role at Goodwill Industries of Greater New York and Northern New Jersey
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Position Title:

Store Manager

• Analyze available sales reports and data to assess the needs of the business and create business strategies based on that analysis.
• Set KPI goals (ATV, UPT and conversion) and hold the team accountable for achieving them.
• Continuously coach and motivate the team to meet assigned goals and expectations.
• Ensure development of associates’ sales techniques and product knowledge to maximize sales growth.
• Demonstrate sales leadership for the team by playing an active role on the selling floor.
• Collaborate with Regional/District Manager and Marketing to identify marketing opportunities to drive sales.

• Ensure all associates provide the highest level of customer service.
• Drive Goodwill brand loyalty through coaching the sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.
• Drive customer loyalty through coaching and accountability of store teams to capture customer data utilizing Company tools (POS) for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities.
• Cultivate customer relationships by knowing and engaging repeat clientele.
• Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience.

• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.
• Manage store P&L by controlling expenses and labor cost.
• Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets.
• Ensure staff is trained in all areas of appropriate register usage and maintenance.
• Partner with Loss Prevention to ensure adherence to Loss Prevention policies and proactively identify trends that minimize loss of Company property and funds.
• Protect store assets and inventory. Bring any Loss Prevention concerns to the Regional/District Manager’s attention.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management and transfer process.
• Maintain a neat, clean and safe working environment in the production room.
• Maintain and replenish the sales floor, cashwrap and donations area.
• Responsible for the accuracy of product assessment, boutique product selection and pricing where applicable.
• Ensure the stock room maximizes the production of donations and the flow of product to the sales floor is quick and efficient.
• Flex the stockroom to account for seasonal needs and donation fluctuations to maximize capacity.
• Ensure that donations are treated with respect when received from the donor.
• Ensure that donations presort is completely effective to support quick processing to the sales floor.
• Responsible for measuring and increasing inventory productivity to meet set targets.
• Responsible for execution of production during assigned shifts.
• Ensure all policies and procedures are adhered to, keeping up to date on all amendments.

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Partner with the warehouse and District Manager to ensure appropriate assortment and inventory levels for the store.
• Identify and communicate product concerns in a timely manner.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.

• Recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.
• Continually assess employee level of proficiency in their role and provide training in a timely manner to ensure they have the tools required to meet expectations.
• Champion, implement and provide follow‑up for all training programs rolled out by…