Retail Sales Associate​/Customer Service

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service for potential and current members. Our business is built on the Elements Wellness Program sales, and we reward our team when we meet our objectives.

Team members will earn commission for wellness plan sales and have opportunities to earn up to $200 in additional bonuses.

• Create an exceptional massage experience for all clients every time they enter the studio.
• Inform clients about the benefits of the Elements Wellness Program, a no‑hassle membership plan.
• Follow our proven sales process to enroll clients into the Elements Wellness Program.
• Be the first and final face of hospitality, whether on the phone or in the studio.
• Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
• Work as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.

• Ability to follow our proven SALES process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more importantly, love listening to new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism into a story of great customer service.
  
  Qualifications:
• Prior retail sales experience preferred, selling memberships or services in person to potential clients.
• Customer service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Purchasing

Industries:
Retail

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