Book Store Assistant Sales Floor Manager

Book Store Assistant Sales Floor Manager Job Summary

Book Store at CU Boulder welcomes applications for the Book Store Assistant Sales Floor Manager!

This role plays a vital part in executing merchandising setups, maintaining store appearance, and leading a team of student employees to deliver excellent customer service. The ideal candidate will also provide backup support for the technology desk during peak times or staffing shortages.

This position supports the onboarding, training, and scheduling of student employees, helping to foster a well-prepared and engaged team. As Manager on Duty, the candidate will oversee store operations during assigned shifts, including weekends, ensuring staff coverage and timely task completion.

This is a hands‑on role that requires flexibility, attention to detail, and a commitment to collaborative teamwork.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logoed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the Store strives to provide a welcoming environment for all members of the campus community, and the Boulder Community at large.

• Support recruitment, interviewing, and hiring of student employees as requested by supervisors.
• Assist in training new employees in basic procedures and store operations.
• Collaborate with lead students and supervisors to deliver effective onboarding for new student employees.
• Stay current on training procedures for all sales floor teams.
• Use scheduling software to help maintain accurate student information.
• Use scheduling software to create schedules.
• Ensure students receive timely schedule updates and that schedules align with store hours.
• Assist supervisors in labor hour budgeting and planning.

• Support the Merchandising Manager in maintaining store appearance and executing fixture plans.
• Participate in walkthroughs to plan new fixtures, seasonal setups, and floor layouts.
• Provide input on merchandising strategies for school supplies, technology, insignia apparel and gift, and non‑insignia gift.
• Stay informed of merchandising plans and associated labor requirements.
• Understand merchandise replenishment models and assist in ensuring adequate staffing to process inbound replenishment.
• Help organize the stockrooms, especially in preparation for high‑traffic days.

• Greet and assist customers from product selection through checkout and ensure student staff do the same.
• Process purchases using the store’s POS system and cashiering protocols and ensure student staff do the same.
• Stay updated on store events, policy changes, and best practices.
• Support student employees in resolving challenging customer interactions.
• Contribute to the planning, execution, and continuous improvement of in‑store customer experiences.

• Serve as Manager on Duty for the CU Book Store, including weekends on a rotating schedule.
• Perform store opening and closing procedures, including security checks.
• Ensure student employees are assigned to appropriate tasks to ensure smooth store operations.
• Follow up regularly with student employees to confirm timely completion of assigned duties.
• Respond to last‑minute scheduling or labor needs.
• Assist students with complex register and customer service issues.

• Process all types of POS transactions and follow established cashiering procedures.
• Provide register coverage during staff shortages.
• Assist with complex transactions and customer service issues.
• Technology Department Support
• Cover the tech desk…