Retail Brand

Position: Retail Brand Experience
## Retail Brand Experience Avocado is currently looking for a  
** Full time
** Retail Brand Experience Associate to be part of our team in
** Boulder CO**!
* * Note on Pay Transparency:  The pay range for this role is  $17 - $19.63 Hourly, plus potential monthly bonus.
** Note on

Location:

You will be working on-site at our location in
** Boulder CO**. This is not a remote position.
** Work with team and individually to meet and exceed sales targets and KPIs.
* Maintain the highest level of product knowledge and expertise;
Stay up-to-date with all products and procedures.
* Bring a customer centered approach to executing on sales goals.
* Accept and implement coaching and feedback to achieve individual and team performance goals.
* Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
* Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
* Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
* Perform other duties as assigned.
* Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
* Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
* Assist with planning and executing events & community programs.
* Assist with suggesting methods to improve area operations, efficiency, and service.
* Ability to lift 200 lbs. and be on your feet all day.
* Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
* Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
* Assist team with managing the daily workload of responding to customer emails.
* Customer service or retail experience is a plus.
* Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
* Experience responding to live chats and using a CRM platform (Talk Desk, Intercom, Kustomer, etc.) is a plus.
* Experience tracking KPIs or Sales Goals a plus
* Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
* Excellent verbal and written communicator with a passion for people.
* Positive attitude and possesses a no-task-too-small mentality.
* Self-starter;
Resilient, entrepreneurial spirit.
* Eager to be at the frontline of a fast-paced and growing brand.
* Mac and Google suite proficiency is also a plus!
* Must be comfortable taking phone and video appointments.
* Must have a flexible schedule- including weekends and holidays.
* Café experience; training experience; experience running branded events is a plus!
* Regular and predictable attendance.
* Mobility:
The ability to remain in a stationary position, often standing or sitting for prolonged periods.
* Movement:
The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
* Move:
Ability to adjust or move objects up to 50 pounds in all directions.
* Lift:
Capability to lift up to 200 pounds using lifting aids and/or equipment.
* Operate:
Constantly operates a computer and other office machines such as printers and tablets.
* Communicate:
This role frequently communicates with other team members to update on the status of a task.
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