Shop Leader - Boulder

Overview

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO.
We re looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We re hiring Shop Leaders in Boulder!

CYM Shop Leaders partners with management to support daily shop operations. The Shop Leader will motivate and lead team members, uphold standards in the kitchen and front of house, and ensure a safe, positive environment for guests and the team. While working as a Shop Leader, you will lead all team members and keep the shops buzzing – having fun while creating an incredible dining experience for our guests.

Shop Leaders ensure daily tasks are completed and team members are fully prepared for their shifts. Shop Leaders are hardworking, passionate, and demonstrate strong leadership and coaching skills. Shop leaders will also work hourly Front of House or Kitchen Supervisor roles for some shifts. This role will lay the groundwork for future growth, leadership opportunities, and promotion within Call Your Mother.

Shop Leader Responsibilities:

• Managing operations of the shop including preparing the shop to open, executing service, to closing; all at the highest level
• Provide direct leadership during assigned shifts, ensuring efficient workflow and high team performance
• Serving as an ambassador of CYM VIBES and owning all guest experience moments, ensuring satisfaction and exceptional service
• Proactively solving any problems that arise and always taking initiative to keep the shop running at its best, most efficient capacity
• Manage and lead team members through regular VIBE Ups, on-the-job training, coaching, and motivation to deliver great guest experiences
• Support and enforce CYM’s high operational standards by holding yourself and your team accountable to checklists, recipes, and standardized tools
• Maintain cash handling procedures, including processing transactions and daily financial reporting
• Collaborate with your General Manager and fellow leaders to create a positive, inclusive, and efficient work environment
• Assist in managing and maintaining the shop’s cleanliness, organization, equipment, and physical space—including storage, R&M issues, trash pickups, linens, and deep cleaning
• When applicable, ensure daily vendor orders are placed accurately and on time to maintain inventory and prep
• Demonstrate focus on all food safety standards and commitment to a safe shop environment
• Complete required training, including harassment prevention, and reinforce policy compliance with the team; act as a model of compliance in handling incidents, emergencies, and escalating employee or guest issues appropriately
• If there is an issue (call-outs, emergency), the Shop Leader will solve it in the best interest of the shop and escalate to Management including General Manager and District Manager
• Work as a FOH Team Member or Kitchen Supervisor on some shifts to stay hands-on and lead by example

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Mentoring and developing your staff
• Being yourself and making genuine relationships with other team members and guests

You’ll be a great addition to the CYM team if you:

• Have 1-2 years experience in a shift leader or keyholder role
• Have Serve Safe Manager s Food Safety Certification
• Are hospitality-oriented and hold a passion for the guest experience
• Take initiative, you re proactive, and can think of the big picture
• Have high-energy, positive can-do attitude that thrives in fast-paced environment
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently;
  Proven coaching and leadership skills for a diverse staff
• Can work flexible shifts and schedules, inclusive of weekends and holidays.
• Must complete a background check

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