Customer & Technical Support Intern

POSITION PROFILE

We are Ricoh – an integrated solutions provider that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter, harnessing the power of information to unlock potential in every organization. If you are seeking a purpose‑driven and passionate team, come create with us and help drive our high‑performance culture of excellence into tomorrow.

Customer & Technical Support Intern

During the summer of 2026, you will work in a high‑paced environment with our Techline team. Your focus will be to provide accurate and timely detailed solution configurations for customer quotes/orders and update our systems with product configurations and order codes for specific products, features, and maintenance contracts. You will apply AI skills and approaches to streamline these processes and collaborate with team members to understand current processes and tools, determine and develop areas of optimization and communication using AI.

• Cross over with team members to understand the Software Release Process and Order Management Process involving product configuration and quotes.
• Determine areas for optimization with current processes through data analysis and AI applications.
• Work with core technical and business support functions to determine priorities and tasks for potential automation and optimization.
• Design and implement systems to interface with large language models for business applications in Order Management, Software Product Release, Product configurations and quotes.
• Actively participate in pair programming and team brainstorming sessions.
• Perform a variety of tasks as directed by the management team.

• Student must be currently enrolled in an accredited college or university.
• Student must be pursuing a degree in Business Management, Math & Statistics, or a related major (preferred).
• Student must have a cumulative GPA of 3.0 or higher.
• Student must successfully complete all required screenings prior to hire.

• Detail oriented and organized.
• Superior interpersonal and written communication skills.
• Highly motivated with the ability to multi‑task.
• Some knowledge of developing AI prompts and agents.
• Excellent communication skills with a collaborative mindset.
• Proficiency in Microsoft Word, Excel, PowerPoint.

• Passion for improving the Business Management and Technical Support experience through innovative developer tools.
• Professional experience with order management systems.
• Strong AI workflow automation, generative AI tools and AI agents.
• Experience or interest in Large Language Models / Deep Learning.
• Strong analytical and problem‑solving skills.
• Experience in identifying innovative opportunities.

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified and involve interpreting, comprehending, and applying complex material, data, and instructions.
• Prepare, provide, and convey diversified information.
• Minimal physical effort is required. Most work is sedentary but may require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs.
• Moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Augment your education with team‑member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.