ITSM Systems Administrator

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Pro Sidian Seeks a ITSM (Information Technology Service Management) Systems Administrator to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources.

The Pro Sidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support. The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.

ITSM Systems Administrator Candidates shall work to support requirements for Program Support and The Systems Administrator Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required. Familiar with standard concepts, practices, and procedures within a particular field. May lead or direct others. BS/BA degree in a related area (or equivalent), and approximately 4 to 6 years of experience in the field or in a related area.

• Have a strong understanding of federal government business operations and work process.
• Support project teams and program managers and provide daily execution assigned work functions.
• Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner.
• Have strong analytical and problem solving skills.
• Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
• Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services.
• Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
• Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
• Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department.

The ITSM Systems Administrator shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.

The candidate shall ensure that duties are performed in a competent and professional manner that meets…