Scientist - Molecular Diagnostics

Applications and Support Scientist - Molecular Diagnostics

Join to apply for the Applications and Support Scientist - Molecular Diagnostics role at Watchmaker Genomics.

Position:
Applications and Support Scientist - Molecular Diagnostics
Position Type:
Full-Time Employee
Department:
Applications and Collaborations, R&D

Location:

Boulder, CO

Experience:

BA/BS plus 6+ years experience, or MS plus 4+ years experience, or PhD plus 0-2+ years experience

Watchmaker is inviting applications for the full‑time position of Applications and Support Scientist - Molecular Diagnostics based in Boulder, Colorado. This position is responsible for assisting customers with product selection and education, as well as supporting them in their evaluations of Watchmaker products, with the purpose of accelerating adoption. Support will be based primarily from Watchmaker's Boulder HQ and occasionally in‑person at customer sites.

Additionally, this role is responsible for driving adoption of Watchmaker products by designing and executing experiments that demonstrate proof of concept for customer applications and contributing to collateral designed to communicate these data to customers. The ideal candidate will have significant hands‑on molecular biology experience and be able to clearly and concisely communicate scientific concepts to a technical audience. The position will work closely with Sales and Marketing teams and will provide world‑class technical support for customers.

The role is a full‑time in‑office position that requires up to 20–30% travel to conferences and customer sites as appropriate. The successful candidate will thrive in a dynamic, fast‑paced working environment and contribute directly to our company culture and success. This position provides an opportunity to grow and develop as a scientist and gain valuable experience in the intersection of applications development and technical support in the molecular diagnostics field.

• Provide remote and in person technical support to molecular diagnostics and other customer segments.
• Record and track interactions with customers in Salesforce CRM.
• Design and execute experiments, and analyze resulting data in collaboration with Sales, Marketing, R&D, and Watchmaker customers, with minimal supervision, to develop protocols and applications for and to support products sold to molecular diagnostics and other customers.
• Generate content for and author customer‑facing collateral demonstrating workflows and applications using Watchmaker products.
• Present technical content to customers remotely and in‑person.
• Attend conferences to provide support to customers, promote Watchmaker products, present technical content to customers, and to learn about industry trends and new technologies where Watchmaker products can be leveraged.
• Travel to customer sites for trainings and to provide technical support.
• Contribute to new product development ideation through articulation of customer feedback and identification of unmet customer needs.

Note:

The above responsibilities are not exhaustive and other similar duties may be required from time to time.

• Degree in molecular biology, biochemistry or related field required.
• Proven ability to execute molecular biology experiments including study design, lab work, and data interpretation with minimal supervision.
• Proven experience with molecular biology and enzymology assay development and optimization, preferably related to molecular diagnostics.
• Excellent molecular biology troubleshooting skills.
• Deep understanding of enzymology and nucleic acid detection techniques including extraction, reverse transcription, PCR, qPCR, isothermal amplification (RCA, RPA), reporter assays, etc. dPCR experience is a plus.
• Understanding of key performance indicators of clinical diagnostics assays including LOD, sensitivity, specificity, etc. Experience working in regulated environment a plus.
• Strong scientific communication skills. Comfortable with public speaking.
• Technical support experience preferred but not required.
• NGS knowledge or experience preferred but not required.
• Previous customer facetime and experience…