Hybrid - Guest Service Agent \ Bartender

Assistant General Manager / Guest Services Manager

Pay: $20.00 per hour as Guest Service Agent; $19.00 plus tips per hour as Bartender.

Where Hospitality Meets Happy Hour: Are you just as comfortable welcoming a guest at the front desk as you are crafting the perfect cocktail? Do you thrive in fast‑paced environments where no two shifts look the same? If so, this hybrid role was made for you.

City, State: Boulder, Colorado.

Title: Guest Service Agent / Bartender.

Location: Boulder, CO.

FLSA Status: Non‑Exempt.
Employment Status: Full‑time.

Reports To: Assistant General Manager / Guest Services Manager.

Job Summary: The Guest Service Agent manages front‑office operations, handling check‑in/check‑out, payments, and guest inquiries. The Bartender mixes, pours, and serves beverages, maintaining bar cleanliness and following safety regulations.

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and coordinate with bell attendants.
• Review accounts and charges with guests during check‑out.
• Post charges for rooms, food, beverages, and services to ledgers.
• Transmit and receive guest messages via telephone or switchboards.
• Coordinate with housekeeping and maintenance to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, dining, shopping, and entertainment options.

• Mix, pour, and serve alcoholic and non‑alcoholic beverages according to recipes and guest preferences.
• Set up and stock the bar before each shift or event.
• Maintain cleanliness and organization of the bar area.
• Monitor guest consumption of alcohol and follow responsible beverage service guidelines.
• Provide friendly, professional service to guests.
• Process payments accurately using POS systems.
• Restock bar supplies and beverages throughout the shift.
• Handle cash and credit transactions following procedures.
• Assist with inventory management and report shortages or discrepancies to the Bar Manager.
• Follow opening and closing procedures, including cleaning equipment and securing stock.
• Handle guest inquiries or complaints promptly to ensure a positive experience.

• Primarily indoor work within front desk and lobby areas.
• Requires standing and walking for long periods.
• May lift up to 10 lbs occasionally.
• Flexible schedule, including evenings, weekends, and holidays.
• Frequent use of computer and telephone.

• Indoor environment with frequent standing and walking.
• Exposure to bar equipment and cleaning chemicals.
• May lift and carry up to 25 lbs.
• Requires night, weekend, and holiday shifts.

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem‑solving and organizational skills.
• Experience as a bartender or in a food and beverage role preferred.
• Knowledge of drink mixing and serving techniques.
• Ability to handle cash and process payments accurately with POS.
• Strong communication and customer service skills.
• Fast‑paced multitasking ability.
• Knowledge of alcohol safety regulations, TIPS certification (or must be obtained within 30 days of hire).

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

This position will no longer be available after March 2, 2026.