Customer Relationship Associate

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more!

Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Associate.

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment.

• Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams;
  Troubleshoot and head off problems, preventing them from adversely affecting the client.
• Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.
• Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.
• Effectively store and organize all incoming samples that have been processed.
• Maintain sample retention and storage.
• Maintaining organization of samples to be disposed of.
• Prepare and provide sample supplies to customers.
• Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
• Coordinate communications and actions between internal departments/functions.
• Monitor the progress of projects and delegate work assignments, as necessary.
• Communicate technical data to the laboratory's senior leadership and to clients.
• Suggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs.
• Working accurately in a fast-paced environment.

• Degree in Food Science, Chemistry, or a related field of study;
  Technical understanding of Food and/or Environmental Testing requirements.
• Food and/or Environmental Testing Laboratory Experience is strongly desired.
• Client service or QA experience preferred.
• Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.
• Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
• Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).
• Demonstrated ability to effectively plan, organize and lead projects.
• Ability to demonstrate an observable commitment to service excellence and brand standards.

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to…