Box Office Services Coordinator, CU Presents

Box Office Services Coordinator, CU Presents

Requisition Number: 70341

Location: Boulder Colorado

Employment Type: University Staff

Schedule: Full Time

Posting Close Date: 15-Mar-2026

Date Posted:

CU Presents encourages applications for a Box Office Services Coordinator! This role is responsible for managing the night‑of‑show operations, group sales, and patron services for all CU Presents productions (including the Artist Series, Colorado Shakespeare Festival, CU Opera, Musical Theatre, Holiday Festival, Takacs Quartet, and Department of Theatre and Dance). Duties include supervising the night‑of‑show box office staff and resolving night‑of‑show ticketing issues with a high level of customer support.

The Coordinator is the primary facilitator of group sales, ADA services, and other patron services. They maintain and manage the night‑of‑show experience for patrons and provide additional box office support as needed, including back‑up daytime support. This is a position which requires a flexible schedule including evening and weekend availability and seasonal fluctuations in performance schedules on campus.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

CU Presents is the home of performing arts on the beautiful University of Colorado Boulder campus. With hundreds of concerts, plays, recitals and more on our stages each year, there’s something for everyone to enjoy. We serve year‑round events at the College of Music, the Colorado Shakespeare Festival, and CU Theatre and Dance.

The College of Music, founded in 1920, is recognized as one of the top comprehensive music schools in the country. The College of Music offers seven degree programs in over 28 fields of study, at the bachelor’s level through the doctorate. Our dedicated and encouraging community of 550 degree‑seeking students, 70 full‑time faculty, 30 part‑time faculty, and 30 professional, technical and administrative staff produces over 350 performances and numerous guest lectures, master‑classes, and outreach events each year!

The warm and collegial climate of the College of Music as a whole reflects the genuine respect among faculty and staff and the unified goal of providing a nurturing and encouraging environment for the students.

This position ensures smooth night‑of‑show operations for both digital and in‑person events and is responsible for supervising student staff during night‑of‑show. The position plans and prepares appropriate night‑of‑show materials and policies, supervises operations during events, and reconciles, reports and documents any night‑of‑show incidents after the event. During night‑of‑show, the Coordinator is responsible for selling and distributing tickets, managing night of show business practices, and resolving any last‑minute seating or performance emergencies.

The coordinator maintains and updates software and hardware used in night‑of‑show operations such as laptops, ticket scanners, and ticket printers. Maintains and updates relevant night‑of‑show information for patrons and works with the Marketing team to send appropriate pre‑ and post‑show communication. Manages a smooth access path and troubleshooting for digital performances. Documents all policies and procedures related to these activities.

This position serves as a backup to the Box Office Manager and provides assistance to student box office staff as needed. This position will need to be well‑versed in all the daytime functions of the box office including sales using Tessitura, customer service, box office policies, and supervising student assistants.

The position coordinates with venues, front‑of‑house staff and campus offices (such as parking, police/security, Facilities Management, OIEC, EPC, and…