Veterinary Client Service Representative- Part-Time, CASE

Client Service Representative - Part Time (Boulder, CO)

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services. Our 27,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists dedicated to compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.

We are currently seeking a Client Service Representative to join our Client Services team.

In this role you will be the face of CASE for clients as they check in for appointments, wait in the lobby, and discharge, and you will be a crucial member of our hospital team.

• Boulder, CO

• Part Time
• Tuesday - Wednesday
• 12:30pm - 10:30pm

• $19 - $21 based on experience and skills assessment

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members; daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job:
  Collaboration, Integrity, Respect, and Compassion

• Fluent English skills (speaking & reading) required; fluency in multiple languages is a plus
• Provide high quality customer service that meets or exceeds the expectations of our clients
• Ability to work independently and with little or no supervision
• Ability to multi-task and produce quality work while making effective decisions

• Innovative Environment:
  Be part of a team that embraces cutting-edge technology including CT and MRI studies.
• Professional Growth:
  Access continuous learning opportunities and ongoing training and development.
• Collaborative Team:
  Work alongside passionate professionals dedicated to providing the highest level of care.
• Impactful Work:
  Make a meaningful impact on the lives of our furry patients and their families.

We are excited to grow and continually improve our patient care and client experience.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. The Ethos network includes over 140 specialty and emergency hospitals across North America, with more than 1,500 specialized doctors serving nearly 2 million pets annually. Ethos provides comprehensive benefits including medical, dental, vision, a 401k with employer match, and paid time off. For Colorado-based positions, paid sick and safe leave and public health emergency leave comply with Colorado’s Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis protected by law. All employment decisions are based on qualifications, competence, merit, and business need.