Customer Service Manager

Who We Are

The Good Crisp Company is a rapidly growing snack brand, offering great-tasting, guilt‑free snacks designed for healthier lifestyles. Our products are Certified Gluten‑Free, NON‑GMO Project Verified, and free from artificial ingredients and top allergens. Based in Boulder, Colorado, we are in our seventh year of North American market development, with products available in over 20,000 grocery stores across the U.S. and a robust e‑commerce presence.

Our values as a company are our north star. It is important every employee contributes to them as we strive to create a successful business that contributes to a more joyful life.

• We make work a place we all want to be.
• We’re entrusted to deliver quality work. How we get there is up to us.
• We choose thoughtful solutions even when it’s not easy.

We’re excited to bring a Customer Service Manager to our team! In this role, you’ll lead the consumer experience at The Good Crisp Company, making sure every interaction with our brand feels thoughtful, responsive, and true to who we are.

You’ll serve as the voice of the organization across all customer touchpoints, from everyday questions to more complex or escalated concerns. When something goes wrong, you’ll step in with empathy, clarity, and solutions that protect both the consumer relationship and our brand reputation.

Beyond responding, you’ll look for patterns. You’ll turn feedback into insight, identifying trends, surfacing risks, and partnering with Marketing, Operations, and Sales to improve products, communication, and the overall experience.

As a growing brand, you’ll help shape how we show up to consumers by building response guidelines, tracking key satisfaction metrics, and ensuring we’re prepared during launches, changes, or recalls. From resolving quality concerns to sending a thoughtful coupon or product surprise, you’ll help create the kind of brand experience that builds real loyalty.

• Serve as the primary owner of the consumer experience across all communication channels such as email, phone calls, and other digital platforms
• Manage and resolve escalated consumer complaints with timely and brand‑aligned solutions
• Monitor incoming consumer feedback and identify trends, risks, and improvement opportunities
• Translate consumer insights into actionable recommendations for Marketing, Operations, and Sales teams
• Lead investigation and documentation of product quality concerns and coordinate internal follow‑up