Customer Success Specialist

About Us

At Team Snap, we believe when the world connects through sports; the world becomes better. Team Snap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work” and Built In’s “100 Best Remote-First Places to Work.

We’re on the lookout for a Customer Success Specialist who shares our passion for helping customers make the most of our Team Snap ONE platform. If you’re ready to play a crucial role in ensuring a seamless transition for both new and upgrading customers, we want to hear from you.

As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their Team Snap journey. Whether they’re brand new to our platform or upgrading to our latest offerings, sponsor ships, or coaching content, you’ll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within Team Snap applications.

You’ll love this job if you are someone who can manage multiple projects, build fast relationships, and work in partnership with cross-functional Sales and Success teams.

• Deliver a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with Team Snap.
• Utilize your exceptional ability to read customer cues, identify the best ways to assist each customer, provide training, offer setup recommendations, share best practices for success, and help customers understand the breadth of the Team Snap platform.
• Manage a variety of operational tasks through Sales Force cases, including coordinating meeting times, ensuring customer tasks are completed, following up on communications, and other activities to prepare customers for launch.

• A positive attitude, always ready to offer help and support in a friendly and professional manner.
• An above average understanding of Team Snap products and services and best practices for their use.
• An excitement to help customers and collaborate with colleagues to help them engage effectively with our product.
• Excellent communication skills, both verbal and written.
• Previous experience in SaaS environments.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

We’re committed to equitable compensation for all Team Snappers. The minimum starting point for this role is $63,000 inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

Team Snap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.

At Team Snap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool.
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary).
• 100% premium coverage of medical/dental/vision for you and your family.
• 401K to help you invest for the future.
• $1,500 annual learning and development stipend.
• Travel to fun…