Receptionist, Customer Service​/HelpDesk

Overview

JLL empowers you to shape a brighter way
.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About this role

We are seeking individuals for a customer service role to deliver guest experiences at one of the world’s leading technology companies, with a global footprint and local presence in Boulder, Colorado. You will create best-in-class reception and concierge experiences for employees, business clients, community members, and interview candidates, and be at the heart of our reputation for extraordinary guest services.

You’ll be the all-around experience expert, working with teams across the organization.

• Enthusiastically welcome guests, anticipate needs, assist with arrival, office orientation, and departure; respond promptly with professionalism and a positive attitude.
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share knowledge of office services, spaces, and amenities to help guests feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes.
• Multi-task at a fast pace with attention to detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

• Track all visitors, including vendors, visiting employees and guests.
• Manage parking and vehicle logs and records.
• Coordinate security access cards for employees and vendors.
• Welcome event guests and assist with printing visitor badges.
• Assist with tracking employee onboarding and offboarding processes.
• Manage incoming and outgoing courier and other packages or mail as required.
• Support the annual management plan by achieving key performance indicators.
• Perform ad hoc facilities assignments as needed.

• Experience:
  
  Minimum 2 years of previous customer service related experience.
• Flexibility:
  Ability to manage shifting daily priorities and a high volume of guests with a positive attitude.
• People person:
  Ability to create experiences for others that go beyond the expected.
• Excellent communicator:
  Ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker:
  Ability to multitask while ensuring consistent and elevated guest experiences and accuracy.
• Technology and tools:
  Proficient in a range of information technology tools and platforms.

• Physical activity:
  Ability to perform job functions including lifting up to 40 lbs, bending, standing for periods of time, and moving safely.

JLL is a global professional services and investment management firm specializing in real estate. We operate in 80 countries with over 280 global offices and a team of more than 86,000 individuals.

We offer an entrepreneurial, inclusive culture and a Total Rewards program that supports career development, recognition, wellbeing, benefits, and pay. We provide a competitive salary and benefits package and opportunities to develop your strengths through varied experiences.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 42,200.00 – 50,003.00 USD per year. Final compensation depends on qualifications, location, market conditions, and internal considerations.

On-site – Boulder, CO

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Note:

This description reflects the role and responsibilities at the time of posting and may be revised.