Veterinary Client Service Representative, CASE

Client Service Representative

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24‑hour emergency veterinary services. Our state‑of‑the‑art 27,000 sq ft hospital is staffed by experienced medical professionals, including board‑certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human‑animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.

We are currently seeking a Client Service Representative to join our Client Services team.

In this role you will be the face of CASE for clients as they check in for appointments, wait in the lobby, and discharge patients, and be a crucial member of our hospital team.

Boulder, CO

• Full time
• Sunday 7 a‑3 p
• Monday 12 p‑8 p
• Thursday 2 p‑10:30 p
• Friday 12 p‑8 p
• Saturday 7 a‑3 p

• $19 - $21 based on experience and skills assessment
• Applicable shift differentials:
  • 7 p to 7 a Sunday‑Monday: $4.50/hr
  • 7 a to 7 p Saturday and Sunday: $2.50/hr

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members
• Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job:
  Collaboration, Integrity, Respect, and Compassion

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members
• Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job:
  Collaboration, Integrity, Respect, and Compassion
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Ability to work independently and with little or no supervision
• Ability to multi‑task and produce quality work while making effective decisions

• Innovative Environment: Be part of a team that embraces cutting‑edge technology including CT and MRI studies.
• Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.
• Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.
• Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.

We’re thrilled to announce a major expansion at Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, marking a new chapter…