Customer Support Specialist

🌎 About Us

At Team Snap, we believe when the world connects through sports; the world becomes better. Team Snap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “
Best Places to Work
” and Built In’s “
100 Best Remote-First Places to Work
.”

At Team Snap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers – jumping in to solve problems, simplify processes, and make sure every admin feels like a pro.

From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem‑solver, helping them set up for a smooth, successful season.

* This role requires someone who can be flexible with their working hours. While most work will take place during standard business hours, there may be occasional evenings or weekends to support customers.

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
• Take full ownership of customer issues – digging in, resolving challenges, and knowing when to elevate to the right touchpoint.
• Experiment and explore in testing environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

• A customer‑first mindset, bringing a friendly, professional, and solutions‑focused attitude to every interaction.
• Strong technical skills with the ability to guide users of all experience levels through our platform.
• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands‑on exploration when clear steps aren’t documented.
• Excellent written and verbal communication skills.
• A proven track record of high performance in customer or technical support roles.

• Experience in SaaS or tech startup environments.
• A background as an admin, parent, coach, or participant in recreational sports.
• Comfort working a flexible schedule, including occasional nights or weekends as needed.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

We’re committed to equitable compensation for all Team Snappers. The minimum hourly compensation rate for this role is $20.00 per hour, inclusive of bonuses or commissions, with compensation updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall compensation based on relevant experience, skills, certifications, and geographic location.

Team Snap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia, and while we love all parts of the world, we can only hire permanent US residents at this time.

At Team Snap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

• We’re proud to be remote‑first. We’ve been remote since 2009, long before COVID made it cool.
• Unlimited PTO and paid…