Customer Service Representative

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

The Customer Service Representative is responsible for providing superior customer service via phone, email, and in-person interaction. The position’s primary roles are to address and resolve any consumer questions or issues and to ensure timely and accurate processing of direct-to-consumer sales orders and returns.

• Provide a high level of service to our customers
• Answer a high volume of phone calls and emails in a positive, professional, and timely manner
• Answer questions about our products, brands, and company
• Process consumer and pro purchase orders and returns
• Communicate with the relevant parties (such as Accounting, Online Store Manager, warehouse) to resolve any issues on consumer orders and returns
• Administer the warranty claims process for our customers in coordination with our Warranty Coordinator
• Assist with the administration of our pro purchase program, including pro application review and approval
• Respond to marketing and sponsorship requests and direct to our Marketing department as appropriate
• Proactively resolve problems for consumers
• Support our dealer service team with assorted tasks as requested
• Participate in proactive sales efforts as directed
• Attend and assist at trade shows, sales meetings, sample sales, and other retail and consumer events as needed
• Learn and present the Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products. In addition to the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work.
• Execute on a variety of projects, assignments, and tasks that may be assigned

• 2 to 4 years customer service and/or retail experience, preferably in the ski or outdoor industries
• Excellent written and verbal communication skills and strong interpersonal skills
• Outgoing, social personality
• Strong organizational and computer skills (including Microsoft Office and general computer proficiency). ERP (Navision) and Zen Desk experience preferred.
• Ability to work in a team environment
• Ability to work independently, take initiative, and make sound decisions
• A passion for success, a positive and friendly attitude, and a strong work ethic
• Love of the outdoors. A specific passion for mountain sports such as backcountry skiing, climbing/mountaineering, and/or trail running is a plus

Boulder (Hybrid)

Salary range: $20-$24 per hour

If you are interested to work in a challenging, international and dynamic environment then apply now!