Ratings Operations Specialist

The Team

Solutions Operations delivers leveraged loan, private equity, and high‑yield solutions across portfolio management, administration, reporting, and analysis. The team combines platform delivery, managed services, and full outsourcing to meet diverse client needs while valuing collaboration, operational excellence, and continuous improvement. Team members work closely across functions to solve complex client problems and drive measurable process outcomes.

Grade Level (for internal use): 08

Solutions Operations delivers leveraged loan, private equity, and high‑yield solutions across portfolio management, administration, reporting, and analysis. The team combines platform delivery, managed services, and full outsourcing to meet diverse client needs while valuing collaboration, operational excellence, and continuous improvement. Team members work closely across functions to solve complex client problems and drive measurable process outcomes.

• Exposure to senior stakeholders across Commercial, Data, Technology, and Compliance teams.
• Hands‑on process improvement experience with opportunities to lead change initiatives.
• Global collaboration and career growth across ratings operations and adjacent functions.
• Skill development in end‑to‑end ratings processes, SOPs, and operational execution.

This role ensures timely, accurate execution of ratings operations for low‑and medium‑complexity work, directly supporting client delivery and enabling scalable process improvements that increase operational efficiency and business value.

• Complete key steps of the end‑to‑end ratings process for low‑and medium‑complexity jobs independently, with pace and precision.
• Support team priorities including job processing, continuous improvement, and change management to meet customer needs.
• Apply and maintain working knowledge of SOPs, operating manuals, and standard work.
• Guide analysts and cross‑functional partners through the ratings process and support adoption of process improvements.
• Identify and elevate process issues, participate in root‑cause analysis, and contribute to improvement initiatives.
• Connect stakeholders across Commercial, Data, Technology, and Compliance to resolve business problems and implement solutions.

(This section is only applicable to US candidates): S&P Global states that the anticipated base salary range for this position is USD 48,000 to 63,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

• Bachelor’s degree required.
• 1+ years of extensive experience in operations or client‑facing roles.
• Comprehensive English communication skills (intermediate reading, speaking, writing).
• Ability to learn and apply SOPs, operating manuals, and standard work.
• Ability to work effectively and collaboratively with a variety of business partners in a global, team‑oriented environment.
• Strong interpersonal, written, and verbal communication with a customer service focus.
• Ability to prioritize, multitask, and remain poised in a fast‑paced, high‑pressure environment while ensuring high‑quality output.
• Adaptable self‑starter with initiative and strong execution.
• Demonstrated ability to guide and influence colleagues and stakeholders.
• All employees are required to work from the office a minimum of 2 days per week.
• We require all candidates who reach the final stage of our interview process to attend at least one in‑person interview, ordinarily at your nearest S&P Global Ratings office; this must be completed before we can proceed to an offer.

• Deep understanding of end‑to‑end ratings processes, SOPs, and standard work.
• Proven ability to execute low‑to‑medium complexity jobs with speed and accuracy.
• Experience identifying inefficiencies and contributing to process improvement initiatives.
• Strong stakeholder management skills and experience supporting change management across cross‑functional teams.
• Comfortable multitasking and performing under pressure…