Key Account Manager

Key Account Manager

Join to apply for the Key Account Manager role at Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest.

As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship and program management skills.

• Oversee a portfolio of key accounts and develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the offer for merchants.

• Experience negotiating and closing large, complex commercial contracts for leading companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience leading cross‑functional projects with high attention to detail.
• Ability to build productive internal and external relationships and influence toward outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred.
• Comfortable using Salesforce and standard BI tools.

Pay Grade – K
Equity Grade – 6

Employees new to Affirm typically come in at the start of the pay range. For sales roles, the target earnings range includes base pay and incentive target.

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 - $237,500
USA On Target Earnings (all other U.S. states) per year: $155,000 - $217,500

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of roles are remote with flexibility. Occasional office requirement may apply.

Seniority Level: Mid‑Senior Level

Employment Type:

Full‑time
Job Function:
Sales and Business Development

• Health care coverage – affirm covers all premiums for all levels of coverage for you and dependents.
• Flexible Spending Wallets – generous stipends for technology, food, lifestyle needs, and family forming expenses.
• Time off – competitive vacation and holiday schedules.
• ESPP – employee stock purchase plan enabling you to buy shares at discount.

We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during hiring.

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