Airside Experience Specialist -BOS

Job Description

The Airside Experience Specialist is responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crew and other guests. An Airside Experience Specialist routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and exceptional service to the guests of the private aviation terminal (PAT). The role requires flexible schedules, including night, holiday, and weekend shifts, and can involve working in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise.

Tasks are performed indoors and outdoors, near stationary and moving aircraft, including spinning propellers and engines.

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate closely with all team members, guests, clients, vendors, and aircraft crew members to ensure service needs are met, including fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately communicate any observed safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, and stair trucks.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times.
• Offer safe, convenient, and courteous transportation when driving a shuttle vehicle to transport guests, luggage, and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel, including quality control, receipt, inventory, and accurate documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm; report concerns to the appropriate manager.
• Follow emergency response procedures during critical events.
• Understand and enforce all security protocols as dictated by Signature Aviation and the airport.
• Create accurate records of time worked and activities performed.

• High School Diploma or General Education Degree (GED).
• Minimum age 18.
• Ability to pass company background checks, drug tests, and city airport background check requirements to maintain a security badge, and be insurable under company policies.
• Legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination for visual inspection of aircraft fuel, with color vision test qualification.
• Valid state driver’s license; in some locations a commercial driver’s license (CDL) is required.
• Good judgment and ability to follow directions/directives from supervisors and managers.
• Preferred: 3 to 6 months experience or training in aviation, customer service, or a related field, or equivalent combination of education and experience.

• Hospitality
  
  Skills:
  
  Excellent guest service, energetic, outgoing, and guest‑obsessed; prioritize requests and job responsibilities in a fast‑paced environment while maintaining professionalism and confidentiality.
• Language
  
  Skills:
  
  Proficient reading, writing, and oral communication in English for safety rules, operating instructions, and procedure manuals.
• Math
  
  Skills:
  
  Ability to perform basic arithmetic, percentages, fractions, angles, and time calculations.
• Physical Ability:
  Must physically enter, exit, and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars; ability to perform tasks from elevated heights.
• Critical Thinking / Reasoning Ability:
  Carry out…