Passenger Services CLC

Job Summary

Load Control Agent performs centralized Load Control to ensure 24/7 coverage for all hubs and outstation flights. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

• Supervise/control staff assignments including reporting, absences, overtime and compensation.
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience.
• Ensuring load control accuracy, practicality and procedural compliance so that output is of a high standard with regard to safety and quality.
• Ensuring all aircraft is operated within their operational limits with regard to weight and balance.
• Maintaining operational efficiency achieved through optimum fuel uplift and trim.
• Contribution to OTP (On Time Performance) for all load control related issues.
• Interaction with other departments and outside agencies including Ramp Operations, Cargo and Operations Control Center to ensure effective communication in order to complete Load Control tasks safely, accurately and punctually.
• Participate in training within airline and/or related agency in various areas of Ground Operations.

• Good command of the English language both verbal and written
• High School Diploma or GED.
• At least 2 years of experience in the airline industry.
• Valid driver's license.
• Licensed Load Control Certification required.
• Excellent math skills.
• Good communication skills.
• Must be able to work flexible hours.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Join Swissport today and be part of a team that connects the world of aviation!