Ground Operations Crew

Overview

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment including motor vehicles, coordinates servicing of arriving and departing aircraft, helps prepare aircraft cabins for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The crew will also assist customers as needed and comply with ad-hoc requests. Crew members must be comfortable serving customers, proficient in using computers, and prepared to work outdoors under various weather-related conditions.

• Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
• Service aircraft by operating ground service equipment (potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
• Work in a ramp environment
• Tag, lift, load and unload customer bags (in excess of 100 lbs) from baggage compartments and baggage systems
• Help prepare cabin for customer boarding and departure (cleaning seats, seat pockets, floors, galleys and lavatories)
• Assist customers with special needs (e.g., boarding assistance)
• Guide aircraft to and from parking locations
• Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
• Occasionally assist with loading and unloading mail, small packages, and human remains
• Ensure and maintain a safe environment and operation
• Other duties as assigned

• High School Diploma or GED
• One (1) year of customer service or sales experience
• Must be at least 18 years old
• Complete fluency in written and spoken English
• Candidates must complete an assessment that evaluates adaptability, safety orientation, and teamwork using AI- or statistically-based scoring
• Must adhere to Jet Blue Uniform Policy Manual Standards
• Able to travel and/or work variable hours, including holidays and weekends
• Able to follow safety guidelines
• Able to perform under pressure and within fixed time constraints
• Able to work in all types of weather conditions
• Able to make occasional trips to other locations for training or temporary assignment
• Must be able to give and receive verbal communication
• Must be able to use handheld radios and headsets to communicate with cockpit, dispatch, and other crew members
• Maintaining a positive, good-natured attitude is essential
• Ability to handle objects up to 50 pounds frequently and/or 70–100 pounds occasionally with assistance; bending, crouching, kneeling as needed
• Must acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• May need to acquire and maintain United States Customs Clearance depending on location
• Possess and maintain a valid Driver’s License and a driving record meeting Jet Blue insurance standards
• Available for occasional overnight travel (up to 10%)
• Must pass a 10-year background check and pre-employment drug test
• Must be legally eligible to work in the country of the position location; authorization to work in the US is required (not eligible for visa sponsorship)
• For internal candidates, in good standing in attendance, performance and safety

• Bilingual skills
• Previous airline experience
• Proficient with Microsoft Office suite

• Regular attendance and punctuality
• Flexibility to work varied hours and respond on short notice
• Maintain a professional appearance
• Assist with light cleaning of the aircraft when time permits
• Align with Jet Blue values of Safety, Caring, Integrity, Passion, and Fun
• Promote safety as a Safety Ambassador and support Jet Blue’s Safety Management System
• Report safety or security concerns through appropriate channels
• Adhere to all applicable laws, regulations, and company policies
• Uphold Jet Blue’s safety performance metric goals and understand their relevance to duties
• The use of ChatGPT or similar tools during the interview process will disqualify a candidate

• Computer/electronic tablet and other office equipment
• Ground service equipment
• Handheld radios
• Public Address System
• Jet bridge and/or air stairs (customer enplaning/deplaning equipment)
• Self-service kiosks used to identify and process customer…