Fleet Benchmarking & Reporting Analyst

Job Description

Description

The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies – creating opportunities that contribute to economic growth and development.

We work at the nexus between government and business and are privileged to make connections that support both sectors.

OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts.

You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation.

OVM is the Commonwealth’s central fleet authority, responsible for the strategic oversight, policy development, and operational support of state‑owned Executive Branch vehicles. OVM manages a diverse fleet that supports public safety, human services, environmental protection, and general government operations across 40+ agencies. The unit sets fleet standards, administers vehicle acquisition and disposal programs, oversees maintenance and utilization, and leads statewide initiatives such as fleet electrification and sustainability.

Through a combination of policy leadership, data‑driven decision making, and cross‑agency collaboration, OVM ensures the fleet is safe, compliant, cost effective, and aligned with the Commonwealth’s long‑term operational and environmental goals.

Under the supervision of the Director of Fleet Policy and Administration within the Office of Vehicle Management (OVM), the Fleet Benchmarking & Reporting Analyst will be responsible for leading data‑driven efforts to enhance the efficiency, compliance, and sustainability of the Commonwealth’s fleet operations. This role focuses on benchmarking, reporting, continuous improvement initiatives, and agency engagement. The analyst will establish & track key performance indicators (KPIs), ensure adherence to fleet best practices and Commonwealth goals/objectives, and collaborate with agencies to improve fleet performance, cost‑effectiveness, and sustainability.

• Develop and maintain a Fleet Scorecard using Qlik Business Intelligence tools to track agency performance against industry benchmarks.
• Analyze fleet and surplus data to identify trends, inefficiencies, opportunities for cost savings, and revenue generation.
• Prepare and deliver reports, presentations, and data analyses to the Director of Fleet Policy and Administration.
• Lead total cost of ownership (TCO) analysis, tracking, and reporting.
• Support fleet electrification progress tracking and reporting.
• Serve as the Agency Reporting Liaison, strengthening relationships between OVM and state agencies.
• Prepare and distribute monthly reports to agency fleet managers, including KPIs on vehicle utilization, compliance, and electrification progress.
• Organize and present at annual agency fleet reviews.
• Organize, create, and distribute content for OVM’s quarterly outreach presentations and the Annual OVM Fleet Day.
• Support ongoing continuous improvement initiatives to enhance fleet operations.
• Ensure compliance with preventative maintenance requirements and support agencies in tracking adherence.
• Research and implement industry best…