Customer Service Representative

Address 25 Lovell Street, Boston, MA, 02128, US

Compensation $21.00/hour

Job Description

The Customer Service Associate (Driver) is responsible for catering aircraft and transporting meals/beverage/equipment to assign flights.

• Gather all necessary equipment for assigned flights.
• Verify flights documentation to ensure correct items are loaded before heading to ramp.
• Interact with other Customer Service team members to identify and resolve problems.
• Interface with flight attendants and provide excellent customer service.
• Show the customers the contents of the carts.
• Meet the aircraft in the field.
• Confirm position of carts.
• Verify carts are packed correctly.
• Ensure the customer (flight crew) has everything required to service their customers.
• Comply with all operating and safety procedures regarding driving, positioning the unit at the planes, securing the work platform, loading and unloading carts on and off the planes.
• Dispose of domestic and international trash based on CBP regulated guidelines.
• Must have the ability to follow direction, meet tight deadlines, and interact/communicate with vendor airline crew as necessary.

• Work assigned schedule which may include nights, weekends and holidays.
• Work overtime when required.
• Ability to speak, read and understand English.
• Comply with all work rules and regulations.
• Organizational skills and ability to work under pressure.
• Able to pass a basic written test.
• Ability to handle dry ice.
• Pass a DOT Pre-Employment Physical test.
• Pass a criminal background and an airport /TSA background check.
• Wear Personal Protective Equipment as required.
• Must have valid Massachusetts driver’s license.
• Must be able to pass SIDA (10 year) background check.

• Must be able to stand, bend, lift and move intermittently during shift of 8+ hours.
• Must be able to work all shifts including holidays, weekends and overnights.
• Must be able to lift 50 lbs. occasionally. Up to 20 lbs. frequently, and/or 10 lbs. constantly. Must be able to work in all types of weather.
• Must be able to use fingers/hands to handle equipment.
• Will be exposed to various temperature changes (hot and cold) and noise.
• This position requires to be active, walking, and intense physical activity.
• Will be exposed to various weather condition and heights.