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Senior CCaaS Engineer — CXone/Omnichannel Expert
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-03-07
Listing for:
Ascensus
Full Time
position Listed on 2026-03-07
Job specializations:
-
Software Development
Senior Developer
Job Description & How to Apply Below
A leading independent technology and service platform in Boston is seeking a highly experienced Senior Contact Center Engineer to lead the design, development, and support of advanced contact center solutions. The ideal candidate will have deep expertise in NICE in Contact or CXone and be responsible for enhancing customer engagement through innovative solutions. Responsibilities include developing IVR flows, integrations with popular CRM platforms, and providing Tier 3 support.
This role offers an average salary of $130-150k with a variety of benefits including 401(k) match and medical coverage.
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Position Requirements
10+ Years
work experience
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