Service Manager; Java

About the role

As a Service Manager, you will make an impact by ensuring reliable application performance, managing production support activities, and contributing hands‑on as a full‑stack engineer. You will be a valued member of the delivery team and collaborate closely with technical leads, support engineers, and cross‑functional stakeholders to maintain and enhance critical systems.

This is an onsite and/or remote role based on business requirements in Boston, MA. Regardless of your working arrangement, we support a healthy work–life balance through our wellbeing programs.

The working arrangements listed are accurate as of the posting date and may change based on client or project needs.

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* Please note:

A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**

** Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**

• Lead and support production environments, ensuring system stability and timely issue resolution.
• Develop, maintain, and enhance applications leveraging full‑stack technologies including Java, MySQL, and web‑based components.
• Troubleshoot complex technical issues across backend, frontend, and database layers.
• Collaborate with internal teams to implement enhancements, optimize performance, and ensure adherence to best practices.
• Participate in on‑call rotations and support continuous improvement initiatives within the support landscape.

• Bachelor of Science in Information Technology or a related field.
• Strong hands‑on experience as a full‑stack engineer using Java, MySQL, HTML, Visual Basic, JavaScript, XML, JCL, Java Batch, JUnit, C#, and C++.
• Proven experience working in production support environments.
• Proficiency with enterprise Java technologies, including JEE, Spring, Hibernate, REST services, JSF, JSP, Prime Faces / Ice Faces, JDBC, and relational databases (DB2, Oracle).
• Ability to quickly diagnose and resolve issues across multiple layers of a technology stack.

• Experience designing scalable architectures in production‑critical environments.
• Ability to work in fast‑paced, globally distributed teams.
• Strong analytical skills with a continuous‑improvement mindset.
• Knowledge of performance tuning for backend and database systems.
• Familiarity with ITIL or service management frameworks.

Applications will be accepted until March 6th, 2026.

The annual salary for this position is between $63,000 – $115,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued g each interview.