Platform Billing - Director of Engineering

Platform Billing - Director of Engineering

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Elastic Cloud, a fully managed service for Elastic Stack, Security, Observability, and Enterprise Search solutions, operates globally across major Cloud providers. We're seeking an experienced senior engineering leader to scale our Platform Billing team and platform to drive our next phase of revenue growth.

The Platform Billing team's mission is to deliver a simple, transparent, and flexible SaaS billing experience to our vast customer base. Central to Elastic's business strategy, the Platform Billing team enables company growth by developing capabilities like usage-based billing and marketplace integrations. The team manages data pipelines that gather usage metrics from a system distributed across three cloud service providers (AWS, GCP, Azure) and builds on a platform that monetizes hundreds of millions of dollars in annual recurring revenue.

This role offers a unique opportunity to support the high growth of a SaaS product and collaborate in an impactful, cross-team environment.

• Develop and execute a forward-thinking strategy that supports our business goals and scales with our growth
• Own problems end-to-end, managing complexity while balancing business impact, reliability, operability, and system integration
• Regularly present plans and project updates to senior executives including the CPO, CFO, and Platform leadership team
• Oversee the design, implementation, and maintenance of Platform Billing systems across multiple cloud providers
• Ensure optimal performance, security, and cost-efficiency of billing infrastructure
• Lead the implementation of best practices for system reliability and scalability
• Lead, mentor, and inspire a high-performing team of infrastructure engineers
• Foster a culture of innovation and technical excellence
• Recruit and develop exceptionally talented engineers and managers across the globe to build a diverse team
• Work closely with product, engineering, IT, and finance teams to align billing initiatives with business objectives
• Scope and lead large cross-functional projects with significant business impact at Elastic
• Ensure billing systems meet customer needs while supporting company growth objectives
• Ensure our billing systems adhere to industry security standards and compliance requirements
• Implement proactive security measures to protect sensitive financial data
• Maintain appropriate controls for financial reporting systems

• A track record of running highly effective development teams with an ability to manage both managers and engineers
• Experience with performance management (promotions, PIPs, development plans, terminations) and ability to coach managers through difficult situations
• A compassionate approach to communication and a genuine interest in the success and growth of the people you work with
• Previous experience as a hands-on software engineer with strength in computer science fundamentals
• Experience owning large-scale distributed systems across multiple regions in AWS, Azure, and/or GCP
• Extensive technical expertise in high volume data pipelines and data processing systems
• Operational experience demonstrating a deep understanding for service resiliency and feature quality
• Experience leading complex engineering projects that cross multiple teams and organizations
• Strong written and spoken communication skills
• Ability to effectively present to senior executives including CPO, CFO, and Platform leadership

• Experience working on cloud billing, subscription…