Bilingual Client Advocate​/Case Manager

As a Client Advocate
, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

• Responsible for maintaining case management files and providing supportive services and referrals.
• Conduct the intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals, and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, Summer Works, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

• Minimum of a high school diploma or equivalent, with up to one year of experience in case management, job development, or general office support required.
• Demonstrated proficiency in Microsoft Word and Excel required.
• Excellent oral and written communication skills.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.
• Bilingual skill in Spanish is required.